FAQs
Frequently Asked Questions (FAQ)
1. Where do you ship?
We currently ship to the United Kingdom.
2. How long does delivery take?
- Free Shipping: Orders are processed within 1-3 business days, then shipped within 5-7 business days.
- Express Shipping (£9.95): 2-5 business days delivery.
You'll receive a tracking number as soon as your order ships so you can follow it every step of the way.
3. How can I track my order?
Once your order has shipped, you'll receive a confirmation email with a tracking link. You can also track your order anytime using our Track Your Order page.
4. What is your return policy?
We offer a 30-Day Money-Back Guarantee. If you're not fully satisfied with your purchase, please contact us within 30 days of receiving your order, and we'll help arrange a return or refund. For full details, check our Refund Policy.
5. How do I request a refund?
Simply email us at support@kitchexy.shop with your order number and reason for the return. Our team will guide you through the next steps.
6. What payment methods do you accept?
We accept PayPal and other secure payment options at checkout.
7. How can I contact customer support?
You can reach us by:
📧 Email: support@kitchexy.shop
📞 Phone: +44 7592 432156
Our support team is available Monday to Friday, 9:00 AM – 5:00 PM (GMT+1).
8. Is my personal information safe?
Yes. We take your privacy seriously and only use your information to process and deliver your order. Read more in our Privacy Policy.
9. Can I change or cancel my order after placing it?
If you need to modify or cancel your order, please contact us as soon as possible at support@kitchexy.shop. We'll do our best to accommodate your request before the order ships.
10. Do you offer international shipping?
Currently, we only ship within the United Kingdom.